⚠️ Gambling should be entertainment, never a way to solve money problems. If play stops being fun, help is available.
At Liraluck Casino, we want every player to enjoy their time on the site while staying in control. Gambling is paid entertainment, not income, and we provide practical tools, clear information and human support to help you keep it that way.
We follow the responsible gambling requirements of our Malta Gaming Authority licence and apply them to all players, including those in Canada. Our team receives training on identifying customers who may be at risk, and we monitor activity for signs of harm.
Gambling can become a problem when it stops being enjoyable and starts affecting your finances, relationships, work, studies or mental health. Common warning signs include:
If any of these sound familiar, consider using the tools below or reaching out to one of the free support services listed on this page.
You can set, adjust or remove limits at any time in your account settings under “Responsible Gaming”. Limit decreases apply immediately. Limit increases take effect after a 24-hour cooling-off period.
Set daily, weekly or monthly caps on how much you can deposit. Choose an amount that fits your entertainment budget.
Limit the maximum amount you can lose within a chosen period. Once reached, you cannot place further bets until the period resets.
Set a maximum time you can spend gambling in one session. The session ends automatically when the limit is reached.
Receive pop-up reminders at intervals you choose, showing session time and net result so the numbers register.
Take a short break from 24 hours up to six weeks. Your account stays closed to play until the period ends.
Close your account for six months, one year, two years or indefinitely. During exclusion you cannot deposit, play or reopen early.
Log in to your account, open Account Settings and select Responsible Gaming. From there you can set deposit limits, loss limits, session limits and reality checks. You can also contact our support team by live chat or email if you would rather ask us to apply a limit for you.
If you feel you need a longer break, you can request self-exclusion. During this period your account will be closed, and you will be unable to deposit or gamble. We will also take reasonable steps to prevent you from opening new accounts and remove you from marketing communications.
Self-exclusion is available for six months, one year, two years or indefinitely. To activate self-exclusion, contact our customer support team or use the self-exclusion option in your account settings. Once activated, the exclusion cannot be lifted early.
If you or someone you know is struggling with gambling, free and confidential help is available across Canada:
1-866-531-2600
Free, confidential support for anyone affected by gambling, mental health or substance use. Available 24/7.
1-888-795-6111
Confidential counselling and information for BC residents. Available 24 hours a day, 7 days a week.
Additional resources:
We strongly recommend that parents and guardians talk to young people about gambling and use filtering software to prevent underage access to gambling websites. Liraluck Casino is for adults only: 19+ in most provinces and territories, and 18+ in Alberta, Manitoba and Quebec. Age is confirmed during verification.
All Liraluck staff receive training on responsible gambling and how to identify customers who may be experiencing difficulties. We monitor gambling behaviour and may contact you if we notice signs of potential problem gambling. We may also ask for additional information about your income or source of funds where required by our licence.
We do not offer credit to players, and we do not allow deposits from third-party payment methods that are not in your name. These rules exist to protect you and to keep gambling within safe limits.
If you have questions about responsible gaming tools, limits or self-exclusion, contact our support team by live chat or email. We are available every day and happy to help.
Remember: gambling is for entertainment. Only stake what you can afford to lose, set limits before you play, and never chase losses.
